Accessibility for Customers
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PROVIDING GOODS AND SERVICES TO PEOPLE WITH DISABILITIES
Eastgate Truck Centre is committed to excellence in serving all customers, including people with disabilities.
Assistive Devices
We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.
Communication
We will communicate with people with disabilities in ways that take into account their disability.
Service Animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
Support Persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will not be charged for support persons.
Notice of Temporary Disruption
Not applicable
Training for Staff
Eastgate Truck Centre will provide training to employees, volunteers and others who deal with the public or third parties on their behalf.
Individuals in the following positions will be trained:
This training will be provided to staff within two weeks of being hired.
Training will include:
Staff will also be trained when changes are made to the plan.
Feedback Process
Customers who wish to provide feedback on the way Eastgate Truck Centre provides goods and services to people with disabilities can do so verbally, in writing or by email sent to: info@eastgateford.com. All feedback will be directed to the Vice-President of Operations. Customers can expect to hear back in seven (7) days. Complaints will be addressed according to our company’s regular complaint management procedures.
Modifications to This or Other Policies
Any policy of Eastgate Truck Centre that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
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